Welcome to the SensCom AS website. We would like to present some information about why and how we collect, use, display, transfer and store personal information in a safe and secure manner. We perform all processing of personal data in compliance with the applicable Norwegian Personal Data Act of 15 June 2018, No. 38 (Act on the processing of personal data) with the associated regulations, and the EU’s General Data Protection Regulation 2016/679 (GDPR).
Data Controller SensCom AS (the Company), BRN: 920561667, Storgaten 30, 3126 Tønsberg, Norway – visiting address Harbitz alléen 5, 0275 Oslo, Norway – is the Data Controller for the processing of personal data on this website, and for personal data that otherwise come into the possession of the Company.
Contact information You can email us at mail@SensCom.no. or send a written enquiry to SensCom AS, Harbitz alléen 5, 0275 Oslo, Norway.
SensCom sells its solutions in Norway via a network of dealers with whom it has entered into Data Processor Agreements.
Enquiries from end users will be forwarded to the relevant dealer in cases where formalities stipulate that the enquiry must be routed through the dealer as the contract party.
Collection of personal data
What are personal data? “Personal data” is an umbrella term for all types of information that can be linked, either individually or in combination with other information, to a natural person. Personal data typically comprise name, social security number, address, email address and phone number. Images and audio recordings can also be classed as personal data, even though no names may be mentioned. Encrypted data and different types of electronic identity, such as IP addresses and cookies, are also considered personal data if they can be linked to natural persons.
The purpose of collecting personal data, and what information we collect.
Use of our solution for alerts about the need for attention and diaper changes The SensCom solution stores information which, in some cases, can identify the service recipient. The system also stores the login information and phone number of the service provider. No patient information is stored permanently. However, log information is stored regarding activities performed and alarms triggered.
Customer service We collect personal information about you when you contact us, by email or phone, for example, or in other ways. We principally collect the personal data we need to answer your question or process your case. This information is typically your name, email address and/or phone number.
Newsletter When you register for the SensCom newsletter, we collect your name and email address in order to be able to send you the newsletter. We may also ask for supplementary information such as where you live and what your job is, so as to be able to send you relevant information in a personal or professional context.
Trade fairs and events At trade fairs and events, we may collect personal information with a view to providing information about our products and services. We also collect personal information in order to supply details of trade fairs and events. This may encompass confirmations of order, answers to questions and evaluations. The different categories of personal information processed are: name, professional title, company name, street address, email address and, if appropriate, enquiries about prices and offers.
Social media We use social media networks in our marketing. The suppliers of these networks collect and process personal data from you as a user of the platform, and to adapt the overall service in accordance with your wishes and patterns of use. We do not collect personal information from users who visit our social media accounts without asking consent in each individual instance, or unless we need additional information to resolve user issues.
Processing and storing personal data The Company processes your personal data in accordance with the applicable laws and regulations. There may sometimes be several grounds for processing the same data: for example, they may be processed for the purpose of fulfilling the agreement, on the basis of specific consent, or because the information is necessary to meet other legal obligations. The Company may also process personal data on the basis of our legitimate interests, as long as – following a balancing of interests – your interests or fundamental rights and freedoms do not take precedence over our legitimate interests. For example, we will be able to process personal data you enter in connection with your interaction with us, based on our legitimate interest in providing customer service and support.
This means that even if you withdraw your consent, we may continue to process your personal data on the basis of other grounds for processing. Generally speaking, we process your data in order to fulfil an agreement to which you are one of the parties.
IT systems Internally, we process personal data on our computers and servers: in our warehouse and goods deliveries systems, and in the SensCom system itself.
We use these systems to deliver the products you ordered from us, and to deal with questions about our products. In order to ensure that all the personal data we collect are processed securely, only employees of the Company or our logistics partner, who has signed a non-disclosure agreement, have access to these systems. Personal data are only processed within the EU/EEA.
Marketing and individualisation The Company may use customer information to contact you by phone, email or SMS in the context of marketing. If you have registered for our newsletter, we use your personal data to send you the newsletter and to adapt the contents to suit you. We use this information to provide you with the information we believe you will find most interesting and useful.
Customer service and consumer contact We use your personal data to supply you with service and support if you contact us with questions, special orders, comments or complaints, for example. We use your contact details such as your email address and phone number to interact with you in connection with questions and other enquiries. We can also use all other personal information about you that we collect in order to process your questions or other enquiries, depending on what is relevant in each particular instance.
Legal requirements In some cases, it may be necessary for us to process your personal data in order to fulfil obligations in relation to laws and regulations – on issues to do with security and accounts, for example.
Storage times We store your personal data for as long as is necessary for the purpose. If you subscribe to our newsletter, we will retain your contact information for as long as you continue to receive the newsletter.
The same personal data may be stored in different places for different purposes. This may mean that an entry which has been deleted from one system because it is no longer needed there, may be transferred to a different system where it is stored on the basis of consent or for another purpose for which personal information is still necessary.
For the SensCom solution itself, data are deleted or anonymised automatically as soon as they are no longer needed. It is also possible to delete data manually.
SensCom’s technical and organisational measures to ensure secure processing of your personal information
We regularly implement measures to comply with the principles of “data protection by design and data protection by default”. We continuously assess the risk linked to personal data processing and introduce the security measures necessary to reduce this risk.
We carry out security checks and formal reviews of our privacy set-up. We provide regular training for our staff in data protection issues.
If you have any questions about how we comply with the applicable privacy legislation, you can email us at email@example.com
Consent The processing of personal data necessary to allow us to enter into an agreement with you or to comply with a legal obligation is permitted without consent. In some cases, however, our processing of personal information about you will be based on consent. In such cases, you will be given the opportunity to consent to our processing your personal data in connection with the use of our services on www.senscom.no or you may accept an enquiry directly from us.
You can withdraw your consent at any time by contacting us at firstname.lastname@example.org. If you withdraw your consent, we will delete your personal data and cease all processing of them. It may be the case, however, that the same personal data are processed not only on the basis of your consent, but also because the task is necessary or subject to other regulations. This means that even though you withdraw your consent and the processing based on that consent ceases, we may retain possession of the same personal data for other purposes, such as those required under the Norwegian Bookkeeping Act.
Right to check your personal data You have the right to demand that the information about you be deleted, supplemented or corrected. You also have the right to ask to have the processing of your personal data limited to specific purposes; for example, you can ask that they not be used for addressed mail, advertising, mail shots and profiling. In addition, you are entitled to object to the processing of your data and to request data portability (the right to have your personal data delivered or transferred to you in an appropriate format) where the conditions for same have been fulfilled.
Right to receive information about what personal information we have stored
If you would like insight into the information about you that we have registered, you need to apply for this in writing. An extract from the register is available on request – and free of charge – once a year. The legal basis for this right of registration is set out in Article 15 of GDPR.
How can you apply for a register extract? Simply send a written enquiry to SensCom AS requesting an extract from the register. You need to send your enquiry in writing to the Company’s address because the Company needs your signature.